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Shipping Policy

1. Shipping

We have partnered with courier service/s to deliver products to customers. If the website receives an order after 2:00 pm, then its next day will be considered as the first day of delivery/shipping duration. Our delivery service partners work on all days of the week but we do not guarantee delivery on Sunday and on any holidays (including national holidays).

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Our delivery service providers will make two attempts to deliver your order to you. Further to which the order will be returned back to us. In this situation, we can refund your order amount but we will be charging the following restocking fee will be deducted per product from your refund amount.

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  • ₹300+GST for Less than ₹ 10000 order

  • ₹600+GTS for ₹10000  - ₹ 20000 order

  • ₹1400+GTS for more than ₹20000 order

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Sometimes, the delivery may take longer due to

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  1. Bad Weather

  2. Flight Delays

  3. Political Disruptions

  4. Other Unforeseen Circumstances

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You have to contact the customer care centre with your order details to address the issue and we’ll or Brand Company will arrange the pickup of your shipment at no extra cost to you.

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In such cases, the delivery might get delayed (beyond 10 working days can be as 10-15 or 15-20 working days). The company and the website will not be able to compensate for any mental agony caused due to delay in delivery.

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We regret to inform you that currently, we do not have international shipping through the website. We request you to contact us at customercare@freezerbazaar.com in case of any bulk orders and we can possibly make some special arrangements for you.

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Responsibility on post-delivery

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Once the user receives the ordered products, the user will be responsible for title and risk of loss for the ordered products.

2. Return of Goods

For any Return of goods for reasons of repair or upgrade, the following process is applicable. 

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  1. Freezer Bazaar Support Customer Care needs to be contacted via email or call or WhatsApp explaining the issue/reason for return along with required details like date of purchase, customer details, invoice details etc.
     

  2. Freezer Bazaar support team will verify order and customer details, and identify the reason for return [within 2 working days] 
     

  3. Post verification and internal approval, Freezer Bazaar Support Team will initiate a pickup of the product [within the next 2 working days] for return. A shipping label will be shared via email with the customer to paste on the packed product for return 
     

  4. Customer needs to pack the machine in the original product packaging (Customer need to share image/ Video of packed products if asked by team Freezer Bazaar) and paste the shared shipping label on the package. This needs to be ready within the next 2 working days of receiving the label. Please note, lack of original product package will incur a nominal cost for the customer.
     

  5. The package will be picked up by one of Freezer Bazaar network courier partners [within the next 2-3 working days] and delivered to Freezer Bazaar warehouse [within 5-7 working days] depending on the pin code of the customer.
     

  6. At the warehouse, Freezer Bazaar team will inspect the product and inform the team of any breakage/ manual defect and appraise the product value [within the next 2 working days] 
     

  7. Freezer Bazaar concern team will share the cost for repairs or upgrades (if applicable), to be paid by the customer [within the next working day] 
     

  8. On approval of the customer, a payment link will be shared with the customer for the pending amount [within the next working day]
     

  9. In case customer does not approve the cost, the same product will be shipped back to the customer [within 2 working days] along with the tracking details.
     

  10. Once the payment is received, the replacement product will be shipped by Freezer Bazaar team [within the next 2 working days] and share the tracking details with the customer. Delivery time will depend on the pin code of the customer.

3 . Service & Spares

All machines sold on the website are eligible for 1 year of warranty or as ongoing warranty of Brand Companies, effective from the date on Invoice. If there are any issue with the product while operating, customer can reach out to the Product Respective Brand customer support team via a call/ mail/ WhatsApp. In case customer face and issues to get warranty supports form Brand company then customer can contact Freezer Bazaar support team via a call/ mail/ WhatsApp. On such request Bazaar support team will escalate customer concern with respective Brand company concern management to get customer best of warranty supports.

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The standard warranty covers the service engineer’s visit fee, and the cost of any defective part of the OEM (original equipment manufacturer). Services conducted on machine due to electrical failures or mishandling is not covered under the warranty, and the spares required will be additionally billed.

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Process to raise claims for service.

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  1. Customer reaches out to our Respective Brand customer support team via email/ call/ WhatsApp to raise a complaint with their product. Please keep a copy of your purchase invoice handy before you give us a call.
     

  2. Respective Brand customer support team collects the required information including order details, customer details, and issue [within the next working day]
     

  3. Respective Brand customer support team raises a ticket on the internal tool and a service engineer is assigned based on geographic availability [within the next 2 working days]
     

  4. The service engineer calls the customer and confirms a date and time for the visit [within the next 2 working days]
     

  5. During the site visit, the service engineer will attempt to resolve the issue. If she/ he does not have the spare required, an order will be placed with our service team on the same day. The resolution of the issue will be subject to part availability and shipping the part to the customer’s location.
     

  6. In case the machine needs to be brought back to the service station, customer is responsible to pack the machine for shipping, as per the ‘Returns Policy’ and customer’s geographic proximity to the Brand service station.
     

  7.  In the service interim, no spare machine will be provided for the customer.
     

  8. Charges

  • All charges for transport of machines under warranty will be borne by the company, while machines out of warranty will be borne by the customer.

  •  If the product is under warranty, the service engineer’s visit is not charged. If the product is out of warranty, the service engineer’s visit is chargeable up to 1500/- per visit.

  • All spares and consumables will be additionally billed to the customer on actuals.

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